About the role
As a Technical Support Executive, you will assist customers facing technical issues with products or services. This role is suitable for recent graduates or individuals looking to start their career in IT support. You will guide customers through troubleshooting processes, document issues, and escalate complex problems to senior technicians.
Our client fosters a collaborative environment where you can enhance your technical skills while delivering exceptional service. This position offers the opportunity for continuous learning and growth, making it an excellent start for your career in the IT industry.
What you'll do
- Provide technical support to customers via chat, email, or phone
- Document customer interactions and technical issues
- Guide customers through troubleshooting steps
- Escalate complex technical issues to senior staff
What you'll need
- Basic understanding of computer systems and software
- Strong communication skills
- Ability to work well under pressure
Skills
Problem-solving abilities
Customer service skills
Familiarity with ticketing systems
Good to have
Knowledge of specific software or hardware
Experience in a customer-facing role
Benefits
- Flexible work hours
- Work from home opportunities
- Training and development programs
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What does a Technical Support Executive do?
You will assist customers with technical issues and provide troubleshooting guidance.
Is this job suitable for freshers?
Yes, this role is perfect for freshers with an interest in IT.
What is the work mode for this position?
This is a remote contract position.
What is the salary for this role?
The salary is between INR 20,000 and INR 35,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated