About the role
In the role of Technical Support Executive, you will provide first-level technical support to customers via phone, email, and chat. Your responsibilities will include troubleshooting issues, guiding users through solutions, and ensuring customer satisfaction. This position suits individuals who are tech-savvy and enjoy helping others resolve technical problems. You'll become part of a dynamic team that fosters learning and growth in the tech field.
What you'll do
- Provide technical support to customers.
- Troubleshoot hardware and software issues.
- Document issues and solutions in a ticketing system.
- Ensure customer satisfaction with timely responses.
What you'll need
- Bachelor's degree in Computer Science or related field.
- Minimum 1 year of experience in a technical support role.
- Strong problem-solving skills.
Skills
Strong communication skills.
Technical knowledge of hardware and software.
Ability to work under pressure.
Good to have
Experience with customer service software.
Familiarity with troubleshooting techniques.
Benefits
- Flexible working hours.
- Opportunity for skill development.
- Supportive team environment.
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the main duties of this role?
You will handle customer inquiries and provide technical assistance.
Is this a part-time position?
Yes, this is a part-time role with flexible hours.
What experience is required?
1-3 years of experience in technical support or a related field is preferred.
What is the salary for this position?
The monthly salary ranges from INR 20,000 to INR 40,000.
How can I apply?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated