About the role
As a Technical Support Executive, you will play a key role in assisting customers with their technical inquiries and troubleshooting issues to enhance overall satisfaction. Your strong communication skills and problem-solving abilities will be essential in providing effective solutions.
Collaboration with the technical team is vital to ensure timely resolutions and maintain a high level of customer service. This position offers a fantastic opportunity for career growth within the telecommunications sector, allowing you to be part of an innovative team dedicated to improving the customer experience.
What you'll do
- Provide technical support to customers via phone and email.
- Troubleshoot and resolve customer issues effectively.
- Collaborate with the technical team for complex problem resolution.
- Maintain a high level of customer satisfaction.
What you'll need
- Bachelor's degree in IT, Computer Science, or related field.
- 2-5 years of experience in technical support.
- Strong verbal and written communication skills.
Skills
Excellent problem-solving skills.
Strong communication and interpersonal skills.
Knowledge of telecommunications systems.
Good to have
Experience with CRM software.
Familiarity with network troubleshooting.
Benefits
- Competitive salary and performance bonuses.
- Health insurance and other perks.
- Opportunity for professional growth and development.
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the main responsibilities of a Technical Support Executive?
You will assist customers with technical inquiries, troubleshoot issues, and provide solutions.
What qualifications do I need for this role?
A background in telecommunications or IT support is preferred, along with strong communication skills.
Is this position onsite or remote?
This is an onsite position located in Majiwada, Thane.
What is the salary range for this role?
The salary range is between INR 40,000 to INR 70,000 monthly.
How can I apply for the position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Listing last updated