About the role
As a Technical Support Specialist, you will be responsible for assisting clients with technical inquiries and resolving their issues promptly. Your role will involve troubleshooting software and hardware problems, guiding users through step-by-step solutions, and maintaining detailed records of client interactions. This position is ideal for individuals who enjoy problem-solving and have a passion for technology. You will work closely with a dynamic team that values collaboration and innovation, offering an opportunity for professional growth and skill development.
What you'll do
- Provide technical assistance and support to clients.
- Troubleshoot and resolve hardware and software issues.
- Document client interactions and maintain accurate records.
- Assist in training clients on software applications.
What you'll need
- Bachelor's degree in IT or related field.
- 1-3 years of experience in technical support.
- Strong communication skills.
Skills
Problem-solving skills.
Knowledge of IT systems and software.
Excellent interpersonal skills.
Good to have
Familiarity with customer support software.
Experience in a customer-facing role.
Benefits
- Health insurance coverage.
- Opportunities for professional development.
- Friendly and collaborative work environment.
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the main responsibilities of this role?
You will assist clients with technical issues, troubleshoot software and hardware problems, and maintain records of interactions.
What qualifications do I need to apply?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
Is this position remote or onsite?
This role is onsite based in HSR Layout, Mangaluru.
What is the salary range for this position?
The monthly salary ranges from INR 25,000 to INR 40,000 depending on experience.
How can I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
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