About the role
Join our team as an Associate in Client Experience, where you will play a vital role in ensuring our clients receive exceptional service in the logistics industry. As a fresh graduate, you will have the opportunity to learn and grow in a dynamic environment, assisting clients with their inquiries and providing support to enhance their experience.
The ideal candidate should possess excellent communication skills and a proactive mindset. You will be responsible for maintaining client relationships and addressing any concerns to ensure satisfaction. This role offers a great chance to kickstart your career in logistics while working closely with a dedicated team.
We welcome fresh graduates from any stream to apply. This position is based in Akola, with a competitive salary ranging from INR 15,000 to 25,000 per month. Take the first step towards a rewarding career with us!
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Akola clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Akola if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Akola Maharashtra.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Akola will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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