About the role
Join our team as an Associate in Client Experience, where you'll play a vital role in enhancing client relationships in the logistics sector. This position is perfect for fresh graduates eager to start their careers in a dynamic environment. You will be responsible for assisting clients with their inquiries and ensuring a seamless experience.
As an Associate, you will engage with customers, providing support and resolving issues effectively. Your communication skills and customer-centric approach will be key in building lasting relationships. This is an excellent opportunity to gain valuable experience in the logistics industry.
We welcome freshers who are ready to learn and grow within a leading logistics company. If you are a graduate with a passion for client service, we encourage you to apply and become a part of our dedicated team.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Ambala Cantt clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Ambala Cantt if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Ambala Cantt Haryana.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Ambala Cantt will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
Questions about this job
What is the Associate - Client Experience in Ambala Cantt – Freshers role at Workers Town?
What is the salary for the Associate - Client Experience in Ambala Cantt – Freshers position at Workers Town?
How do I apply for the Associate - Client Experience in Ambala Cantt – Freshers job at Workers Town?
How many jobs are currently available in Ambala Cantt?
How many Administrative jobs are available right now?
Are there Administrative jobs available in Ambala Cantt?
Listing last updated