About the role
Join a dynamic team as an Associate in Client Experience at a leading logistics company in Makrana. This role is ideal for recent graduates looking to kickstart their careers in the logistics industry. As an Associate, you will play a crucial part in enhancing the experience of our clients, ensuring their needs are met efficiently and effectively.
Your responsibilities will include assisting clients with inquiries, providing support throughout their journey, and collaborating with team members to improve service delivery. The ideal candidate is a graduate from any stream, eager to learn, and ready to contribute to a fast-paced environment.
This position offers a competitive salary ranging from INR 15,000 to 25,000 per month, along with opportunities for growth and development within the company. Freshers are welcome to apply, and we look forward to helping you build a successful career in logistics.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Makrana clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Makrana if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Makrana Rajasthan.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Makrana will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
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