About the role
Join our team as an Associate in Client Experience, where you will play a crucial role in enhancing the overall experience of our clients in Payyanur. As a fresh graduate, you will have the opportunity to work in the dynamic logistics industry, contributing to client relationships and service excellence.
Your responsibilities will include engaging with clients, addressing their needs, and ensuring their satisfaction with our services. This role offers a great chance to develop your skills in communication and customer service, while working in a supportive environment.
We welcome freshers from any educational background who are eager to learn and grow within the logistics sector. If you are ready to embark on an exciting career path, this role is perfect for you.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Payyanur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Payyanur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Payyanur Kerala.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Payyanur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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