About the role
We are seeking a motivated Associate to enhance the client experience in Saharanpur. This role is crucial in ensuring that clients receive exceptional service and support in the logistics sector. Ideal candidates should be recent graduates from any field, eager to contribute to a dynamic team and learn about the logistics industry.
As an Associate, you will engage directly with clients, addressing their inquiries and providing solutions to enhance their overall experience. This position offers an excellent opportunity for freshers to gain valuable experience in a fast-paced environment while developing customer service skills that are essential in today’s job market.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Saharanpur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Saharanpur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Saharanpur Uttar Pradesh.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Saharanpur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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