About the role
Join a dynamic team as an Associate in Client Experience in Sreerampur, where you will play a vital role in enhancing client satisfaction in the logistics sector. As a fresh graduate, you will be trained to manage client relationships effectively, ensuring that their needs are met and their experiences are positive.
Your responsibilities will include assisting clients with inquiries, resolving issues, and providing support throughout their journey with our services. This entry-level position is perfect for individuals looking to start their career in a fast-paced environment, where growth and learning opportunities abound.
We welcome fresh graduates from any stream who are eager to learn and thrive in the logistics industry. If you're ready to embark on a rewarding career path and contribute to our mission of delivering exceptional client experiences, we encourage you to apply.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Sreerampur clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Sreerampur if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Sreerampur West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Sreerampur will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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