About the role
As a Technical Support Executive, you will serve as the initial point of contact for customers seeking help with technical issues. Your primary responsibilities will include troubleshooting problems and guiding users through effective solutions to ensure a seamless experience.
The ideal candidate will have a strong technical background paired with excellent communication skills, enabling you to assist customers effectively. In this role, you will be part of a hybrid work model, providing you with flexibility while maintaining a high standard of customer service.
What you'll do
- Provide technical assistance to customers
- Diagnose and troubleshoot technical issues
- Maintain records of customer interactions
- Collaborate with the technical team for complex issues
What you'll need
- Bachelor's degree in IT or related field
- Experience in customer service or technical support
- Strong problem-solving skills
Skills
Excellent verbal and written communication skills
Strong technical knowledge
Customer service orientation
Good to have
Familiarity with ticketing systems
Knowledge of software and hardware troubleshooting
Benefits
- Flexible working hours in a hybrid model
- Opportunities for skill development
- Performance-based incentives
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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Questions about this job
What are the main duties of a Technical Support Executive?
You will troubleshoot technical issues and guide customers through solutions.
Is this a contract position?
Yes, this role is offered on a contract basis.
What is the experience requirement for this job?
Candidates should have 1-3 years of experience in technical support.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.
What is the salary range for this role?
The salary for this position ranges from INR 20000 to INR 35000 per month.
Listing last updated