Technical Support Executive

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹25,000–40,000 a month
Location
Madurai, Tamil Nadu
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Technical Support

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

We are seeking a dedicated Technical Support Executive to join our client's team in Madurai. The role involves assisting customers with technical issues and ensuring high customer satisfaction.

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About the role

As a Technical Support Executive, you will handle customer inquiries related to technical issues and troubleshoot software and hardware problems. Your role will involve providing guidance and support to customers, ensuring that their issues are resolved effectively and efficiently.

This position is ideal for candidates who enjoy problem-solving and possess a strong understanding of technical systems. You will collaborate closely with the technical team to escalate unresolved issues and contribute to the enhancement of support processes.

Our client offers a dynamic work environment where you can develop your skills and advance your career in technical support. If you are passionate about technology and customer service, this role provides an excellent opportunity to make a meaningful impact.

What you'll do

  • Handle customer inquiries and provide technical support.
  • Troubleshoot software and hardware issues.
  • Escalate unresolved issues to the technical team.
  • Document customer interactions and solutions.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • 1-3 years of experience in technical support.
  • Strong communication and problem-solving skills.

Skills

Technical troubleshooting abilities. Excellent verbal and written communication. Knowledge of IT systems and software.

Good to have

Experience with customer relationship management (CRM) tools. Familiarity with networking concepts.

Benefits

  • Health insurance coverage.
  • Opportunities for professional development.
  • Friendly and supportive work environment.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will assist customers with technical issues, troubleshoot software and hardware problems, and ensure customer satisfaction.
What qualifications are required for this position?
Candidates should have at least 1 year of experience in technical support and a good understanding of IT systems.
Is this a remote position?
No, this is an onsite position based in Anna Nagar, Madurai.
What is the salary range for this role?
The salary ranges from INR 25,000 to INR 40,000 per month, depending on experience.
How can I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Executive

₹25,000–40,000 a month

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