Technical Support Executive

Workers Town · recruiting for a confidential client

Posted · Apply by

Listing updated

Pay
₹30,000–50,000 a month
Location
Nagpur, Maharashtra
Work mode
Remote
Job type
Contract
Experience
2–5 yrs
Category
Technical Support

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Seeking a skilled Technical Support Executive for remote work in Nagpur. Perfect for individuals with a strong aptitude for problem-solving and technical issues.

Apply now
Report this job

About the role

As a Technical Support Executive, you will be the first point of contact for customers experiencing hardware and software issues. Your role involves troubleshooting problems, providing solutions, and guiding users through technical challenges to ensure their satisfaction. You will collaborate with the engineering team to escalate complex issues and contribute to their resolution.

The ideal candidate will possess a solid technical background, strong analytical skills, and the ability to communicate effectively with customers. Working independently in a remote environment, you will have the chance to enhance your technical expertise while delivering exceptional customer service. Join our client's team and be part of a dynamic work culture that values innovation and support.

What you'll do

  • Provide technical support to clients via various communication channels.
  • Diagnose and troubleshoot software and hardware issues.
  • Collaborate with the engineering team to improve support processes.
  • Document support interactions and solutions in the ticketing system.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • Experience in a technical support role.
  • Strong problem-solving skills and attention to detail.

Skills

Strong technical knowledge of computer systems. Excellent verbal and written communication skills. Ability to troubleshoot technical issues effectively.

Good to have

Experience with CRM and ticketing systems. Knowledge of networking and security protocols.

Benefits

  • Flexible working hours and remote work options.
  • Health insurance and wellness programs.
  • Professional development and training opportunities.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

Apply now

Technical Support Executive jobs in other cities

Kolkata Jaipur Delhi

Questions about this job

What are the main duties in this role?
You will troubleshoot technical issues and provide solutions via phone, email, or chat.
How many years of experience do I need?
A minimum of 2 years in technical support or a similar role is required.
Is training provided for this position?
Yes, comprehensive training will be provided to help you get acquainted with our systems.
What technical skills are needed for this job?
You should be familiar with Windows and Mac operating systems, as well as common software applications.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Executive

₹30,000–50,000 a month

Apply