About the role
Join our team as an Associate in Client Experience, where you will play a vital role in enhancing the overall satisfaction of our clients in Habra. As a fresh graduate, you will have the opportunity to work in a dynamic logistics environment, contributing to the seamless delivery of services and support.
In this role, you will interact with clients to address their inquiries and provide solutions that enhance their experience. You will also collaborate with various departments to ensure that client needs are met, helping to foster strong relationships and build trust.
This position offers a competitive salary, along with the chance to develop your skills in the logistics industry. We welcome fresh graduates from any stream to apply and embark on a rewarding career journey with us.
What you'll do
- Monitoring and driving key performance metrics i.e. Delivery TAT, Pick up Performance
- Managing the payable for the allocated clients
- Building and Maintaining an appropriate network of key contacts for each client
- Engagement in reconciliation/ Payments/ DSO
- Monitoring day to day operations
- Resolving Habra clients daily operational issues within the given SLAs
- Analyzing key lanes performance of first & last mile operation
- Monitoring speed of delivery, volume & root cause of fluctuation
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business
- Sharing inputs over network expansion considering competitor presence & their strategy
- Should be ready to relocate to Habra if needed.
What you'll need
- Anyone with graduate degree
- Fresher with all marksheet of education
- Aware with area codes of Habra West Bengal.
- Basic Knowledge of use of computer
- Good communication skill
- Bit exposer handling of team
- If local from Habra will get first choice
- If having some experience with cold calling will get advantage at a time of interview.
Skills
Interested in this role?
It takes about two minutes. Free to apply — Workers Town never asks candidates for money.
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