Technical Support Executive

Workers Town · recruiting for a confidential client

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Listing updated

Pay
₹40,000–70,000 a month
Location
Gwalior, Madhya Pradesh
Work mode
On-site
Job type
Full time
Experience
2–5 yrs
Category
IT

In hand: about ₹36,000–63,100 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Executive in Gwalior, where you'll provide top-notch assistance to clients and troubleshoot technical issues.

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About the role

As a Technical Support Executive, you will serve as the first point of contact for clients seeking technical assistance. Your primary responsibilities will involve diagnosing hardware and software issues, guiding users through step-by-step solutions, and thoroughly documenting client interactions.

This role is ideal for individuals with strong problem-solving skills and a passion for helping others. You will have the opportunity to work in a collaborative environment that fosters professional growth and development.

The hiring company provides a dynamic workplace that encourages you to enhance your technical knowledge and improve customer satisfaction. Join a team that values your contributions and supports your career advancement.

What you'll do

  • Diagnose and resolve technical issues for clients.
  • Provide step-by-step guidance to users.
  • Document all client interactions and solutions.
  • Collaborate with the IT team to improve support processes.

What you'll need

  • Bachelor's degree in IT or related field.
  • 2+ years of experience in technical support.
  • Strong problem-solving skills.

Skills

Excellent communication skills. Proficiency in troubleshooting hardware and software. Customer service orientation.

Good to have

Knowledge of networking concepts. Experience with ticketing systems.

Benefits

  • Health insurance coverage.
  • Professional development opportunities.
  • Friendly work environment.

Interested in this role?

It takes about two minutes. Free to apply — Workers Town never asks candidates for money.

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Questions about this job

What are the primary responsibilities of this role?
You will diagnose issues, provide solutions, and document client interactions.
What qualifications are required?
Candidates should have a background in IT and at least 2 years of technical support experience.
Is this a remote position?
No, this position is onsite in Gwalior.
What is the salary range?
The salary range is INR 40,000 to INR 70,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through Workers Town. Workers Town is recruiting for this role on behalf of a client employer.

Listing last updated

Technical Support Executive

₹40,000–70,000 a month

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